FAQ

Below are some of our most frequently asked questions. If we’ve left your question unanswered, you can always ask us here.

 

Where is your Shop located?

Unfortunately, we do not have a physical shop. We are available online only for now.

Can I Pick Up my order?

You are more than welcome to order online and pick up from us. Same-day pick up is subject to availability. Please contact us first, to arrange all pick ups.
Pick-up is available for most products from Auckland, NZ and from Brisbane, AUS. 
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Do you ship internationally? 

Yes worldwide shipping is available. You can view our latest shipping rates and info here.

How can I track my order?

You will receive an email with a link to your tracking details, as soon as your order has been collected from us by our local courier. (Our email notifications can sometimes end up in your spam folder).  

Do you design and make all of your products yourself?

We sure do!

Can you make custom products/earrings?

Yes, we can. Get in touch with us to discuss your needs.  

I have placed an order but haven’t heard back from you.

Our email notifications can sometimes end up in your spam folder. Otherwise, please contact us here and we will get back to you as soon as we can.